Diamonds, sapphires, emeralds and rubies are some of nature’s wonders, precious and treasured by everyone especially as they are given to mark a special moment of happiness and love. Each stone possesses its own unique beauty, sparkle and brilliance hence why it is essential to choose the stone that represents your occasion and mood.
We appreciate these precious stones are a lifetime investment and that is why each purchase carries our Lifetime Promise in case there are any issues with your piece of jewellery.
Our team will endeavour to inspect your precious stones for its entire lifetime, and ensure it is securely set within your item of jewellery. Any manufacturing fault is guaranteed for a lifetime. If the item needs repairing, we will endeavour to repair the item as soon as possible at no cost to you.
We advise every item of jewellery you own to be covered on your household contents insurance should anything unfortunate happen to it such as damaged, lost or stolen. If your item needs a repair, even if it is accidental, we will endeavour to repair it as new. Catch us on a good day and we won’t even charge.
We request you bring your engagement ring back to us for a complimentary polish just before your big day to ensure it will look perfect next to your wedding band. If you don’t work locally to our showroom, we will polish your ring within an hour or two whilst you wait.
Any slight query you have regarding your stones in your setting, just schedule an appointment to bring it back to us and our team will investigate any worries you have. If any stones need tightening within the setting, we will ask our skilled craftsman to check this for you whilst you wait.
We are proud of the impeccable high standards we strive across our entire range, however if you are unable with any aspect of your product, we are committed to offer you a ’60 day money back guarantee’ no questions asked policy. This is part of our Engagement Rings Promise to you.
You can book an appointment online via our booking service viewing our availability or alternatively call our team on 020 7242 5831 or e-mail [email protected].
